Order Cancellation

Orders can be cancelled only before the item is shipped. Once the order has been packed and dispatched, it cannot be cancelled under any circumstances.

Refund Policy

We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:

• Product lost in transit
• Wrong product delivered
• Product damaged during shipping

If a refund is approved, the amount will be credited back to the original payment method within 7–14 business days.

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Returns are accepted only for defective, damaged, or incorrect products received. The return request must be initiated within 24 hours of receiving the product.

Eligibility for Return

• Returns are accepted only for defective, damaged, or incorrect products.
• The return request must be initiated within 24 hours of delivery.

Return Process

• If your return request is approved, the replacement process will be initiated within 2–3 business days.
• Once the replacement is dispatched, delivery is expected within 4–7 business days.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Important Notes

• Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
• We are not responsible for delays caused by external factors beyond our control.

You can always contact us with any questions at connect@gentletouchlife.com or via WhatsApp.