Privacy policy

At GENTLE TOUCH, we take our customers' privacy very seriously. This privacy policy explains how we use and protect any information that you provide when you use our website, www.gentletouchlife.com.

Information We Collect

We may collect the following information:

  • Your name, email address, phone number, and other contact information.
  • Your shipping and billing address.
  • Information about your preferences and interests.
  • Demographic information, such as your age and gender.
  • Other information relevant to customer surveys and/or offers.
  • Information about your activity on the Site, such as the pages you visit and the products you view (collected via cookies).
  • Your IP address, web browser, and time zone (collected automatically).

How We Use Your Information

We use your information to provide you with the best possible customer experience. This includes:

  • Fulfilling orders and processing payments.
  • Communicating with you about your order or customer service inquiries.
  • Sending promotional emails and newsletters about new products, special offers, and other information we think you may find interesting (only if you have opted in).
  • Conducting market research to improve our products and services.
  • Improving our website, customer service, and other business operations.
  • Personalizing your browsing experience on the Site.
  • Analysing website performance and user behaviour (using third-party tools).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies and Tracking

We use cookies to track user activity on our website and to personalize your browsing experience. Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow us to remember your preferences and tailor our website to your needs. We also use third-party tools to track user behaviour, analyse website performance, and improve our marketing efforts. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. We may share your information with trusted third-party service providers who assist us with website hosting, payment processing, customer service, and other business operations. These providers are contractually obligated to protect your information.

Policy Changes

We may update this privacy policy from time to time by posting a new version on our website. Please check back periodically to stay informed about any changes.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at [email address removed]. We are committed to protecting your privacy and will do our best to address your concerns.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Consent

By using our Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.