Shipping policy

Thank you for shopping at Gentle Touch! We are committed to providing you with a smooth and efficient shipping experience. Please review the following information regarding our shipping policies:

Processing Time:

• Once your order is confirmed, it will be processed and shipped within 2-3 business days.
• Once your order is shipped, it will be delivered within 2-7 business days.
• Processing time may be longer during peak seasons or promotional periods.
• You will receive a notification email once your order has been shipped.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email.
• You can track your order using the tracking number on the carrier's website.

Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us immediately at connect@gentletouchlife.com or call us on our customer support number at +91 78599 08080.
• We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Incorrect Shipping Address:

• Please ensure that you provide the correct shipping address at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you need to update your shipping address before your order ships, please contact us as soon as possible at connect@gentletouchlife.com or call us on +91 78599 08080. We will make the necessary changes.

Changes to this Policy:

We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page.